Return Policy

Information about the legal right of revocation for consumers

Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Right of revocation

You have the right to revoke this agreement within fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods.

You can exercise your right of revocation by informing us about your decision to revoke this agreement by means of a clear statement (for example, a letter, fax or e-mail sent by mail). You can fill in for the following online withdrawal form or use a model withdrawal form that is not prescribed. If you download and fill out a sample revocation form, please send it to:

Michael Bainbridge
ZWEI Design
Tumringer Str. 15
D-79595 Rümmingen

+49 176 705 343 61

Sample revocation form

(If you want to cancel your contract/order, please fill out and send the following form.)
– To ZWEI Design, Tumringer Str. 15, 79595 Rümmingen, E-Mail:
– I/we (*) hereby revoke the contract concluded by me/us (*) with regard to the purchase of the following goods(*)/ the provision of the following service(*)
– Ordered on (*)/received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only when notified on paper)
– Date
(*) Delete as appropriate.

In order to keep the revocation period, it is necessary that you send the notification of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we shall have to repay you all payments, which we have received from you, including the delivery costs immediately and at the latest within fourteen days from the day on which the notification of your revocation of this contract has been received by us. For this repayment, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in no case will you be charged for these repayment fees.

We can withhold reimbursement until we have received the goods back, or until you have demonstrated that you have sent back the goods, whichever is the earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days.

You shall only be liable for any loss in value of the goods if this loss of value is attributable to the handling of the goods which is not necessary to check the quality, characteristics and functioning of the goods.


The right of revocation does not apply to contracts for the supply of goods which are not prefabricated and whose production is subject to an individual selection or provision by the consumer or which are clearly tailored to the personal needs of the consumer.


The arrangements referred to in this section, “returns” are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the “Instruction on the Right of Withdrawal”.

Customers are requested to notify prior to return. This allows us to assign the products as quickly as possible.

Customers are to return the goods to the seller at their own cost. The seller does not reimburse the customer the cost of postage.

Customers are asked to avoid damage and contamination of the product. If possible, the goods should be returned to the seller in original packaging with all accessories. If the original packaging is no longer owned by the purchaser, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid possible claims for damages due to defective packaging.